Refund policy
At Krowned, your satisfaction and safety are important to us. Due to the nature of hair care and personal use products, we maintain strict quality and hygiene standards.
All Sales Are Final
All Krowned hair care products are final sale. We do not accept returns, exchanges, or refunds once an order has been processed and shipped.
This policy is in place to ensure the safety, integrity, and quality of our products for all customers.
Damaged or Incorrect Orders
If you receive an item that is damaged during transit or incorrect, please contact us within 48 hours of delivery at info@kbundleco.com.
To assist you, include:
-
Your order number
-
Clear photos of the damaged or incorrect item
-
Photos of the shipping packaging
Once reviewed, we will determine the appropriate resolution, which may include a replacement or store credit at our discretion.
Non-Returnable Items
The following items are not eligible for return or exchange:
-
Opened or used products
-
Items showing signs of tampering
-
Clearance or promotional items
-
Digital products or gift cards
Order Cancellations
Orders are processed quickly. Once an order is placed, it cannot be canceled or modified.
Lost or Stolen Packages
Krowned is not responsible for packages marked as delivered by the carrier. We recommend selecting a secure delivery location and contacting the carrier directly for delivery concerns.
Chargebacks & Fraud
Unauthorized chargebacks or disputes may result in account restrictions and future purchase limitations.
Contact Us
For all return related inquiries, please contact:
info@kbundleco.com
Allow 24 to 48 business hours for a response.